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EMPLOYER . Send. Progress Twin Cars “We like to keep the heritage of which Blackpool is famous for, but we also need to make sure that we’re modernising for the needs of the industry today. We have established an independent Blackpool Transport Customer forum group, details of who to contact can be obtained through our customer services team. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. Save my name, email, and website in this browser for the next time I comment. And when Blackpool says it places the customer at the heart of its strategy, that really does apply to everyone. September 16, 2020. unlimited travel on all Blackpool Transport bus & tram* services Adult 24 | 16-19 24** Child 24 | Family 24 Purchase a 24 Hour, 3 Day or 7 Day ticket on board from your driver or conductor. This is particularly important for Blackpool Transport, whose network is often in flux: “In Blackpool we operate within a complex environment, with an ever-changing combination of both residents and visitors to the resort. Since Blackpool’s inception, multiple roads and railways have been built to ferry in the flocks of holiday-makers to the. Management. Find out how we did it! Blackpool Transport’s Customer Centre on Market Street (behind the Town Hall) has timetables, information and travel tickets. “Our relationship with Passenger has allowed us to achieve this. Balloon Trams 2. We can readily update information as necessary to paint the most current picture of our network. “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. Driving. The team are switched on, extremely competent and we’re excited to continue working alongside them to see where the ideas we’ve discussed will take the product next.”, Keep up to date with our email newsletter. We started working with Blackpool Transport Services (BTS) back in 2013. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. “The bus must fight for its position as the preferred travel mode of choice”, says Grindey. 2017-Present Blackpool Transport Ltd –Blackpool Rail Replacement and Project Manager Responsible for the project planning and delivery of key projects including a 38 week track closure contract in conjunction with Arriva RTS and Arriva Railways. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. How much does Blackpool Transport in Blackpool, England pay? At Blackpool Transport we want to deliver exceptional transport services to all our customers, our team, our partners and stakeholders which is why we are all so passionate about everything we do to deliver the best journey experience for everyone. The scope of work we deliver for BTS … Blackpool to Fleetwood BUS SERVICE 14 via Layton, Aspire/Sixth Form College, Carleton, Thornton and Cala Gran Monday to Friday (effective from 6 November 2017) Corporation Street 0600 0615 0630 0645 0654 0706 0718 0730 0742 0754 Part of that customer satisfaction is BT’s … “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the Web Content Accessibility Guidelines (WCAG) 2.0 for the text sizes, colours and contrast ratios featured in its products,” says Grindey. Blackpool Transport Services Ltd Today at 11:30 AM From Sunday 03 January, we will be trialling some changes to our ser ... vice 3 for 4 weeks as we introduce longer buses with more capacity to … Reviews from Blackpool Transport Services employees about Blackpool Transport Services culture, salaries, benefits, work-life balance, management, job security, and more. Give us some feedback. Replacement transport will pick up/drop off at the station entrance. Blackpool Transport continues to oversee the comings and goings of the resort’s public transport to this day. A comprehensive suite of digital services for mobile ticketing apps and websites for operators and authorities. “We like to keep the heritage of which Blackpool is famous for, but we also need to make sure that we’re modernising for the needs of the industry today. We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. “We would not have been able to achieve that without Passenger, which is a resounding endorsement of the technology that they build.”. Part of that customer satisfaction is BT’s dedication to fleet renewal. Blackpool Transport Proudly serving Blackpool, Fleetwood, Thornton Cleveleys, Lytham St Anne’s and Poulton-le-Fylde with friendly and reliable transport for over 100 years. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.”. We aim to respond to letters within 10 working days. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. EMPLOYER . Blackpool Transport Services have announced that bus and tram services will continue running with minimal changes. Official page for Blackpool Transport. Customer Info www.blackpooltransport.com BlackpoolTransportServices BPL_Transport C1171 1-17 Blackpool ÇTransport disability BC confident Apply to Customer Service jobs now hiring in Blackpool on Indeed.co.uk, the world's largest job site. Related Pages See All. That way, passengers remain fully informed and don’t encounter problems when finding and boarding their bus.”, “Passenger has truly helped us to put the person at the heart of public transport.”. Find out how we did it! The team’s work has helped to hugely modernise our services – even those with an 130-year heritage!”. You can find services by using the search function at the top of any page 2. Blackpool Transport Services Customer Experience Standards Our vehicles in 2020 we receieved the final delivery of Palladium standard buses, ensuring our entire fleet was to the standards our customers have come to enjoy and expect. “Live Buses is a whole different proposition. And when Blackpool says it places the customer at the heart of its strategy, that really does apply to everyone. Installation & Maintenance. “Live Buses is a whole different proposition. Here Monday - Friday 8:30am - 5pm to answer your queries. many attractions. In the meantime, you can find all of your service information at blackpooltransport.com See More. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. There are clear links to all our services on the home page 3. Mobile ticketing and journey planning stand as two of the features that Blackpool Transport’s users have most benefited from. Blackpool Transport is dedicated to people. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. “In 2019, we hope to achieve what no other UK bus operators has achieved before,” says Grindey. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. Millenium Trams 3. That empowers the customer to plan and manage their journey much more confidently. You can order most services, pay for things, and find information quickly and easily on this website. Blackpool Transport is dedicated to people. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. The company operates many tram types, including: 1. Blackpool’s seaside resort grew to prominence thanks to its famous landmarks: the kaleidoscopic Illuminations, the precipitous drops of the Big One roller coaster and the high-rise spire of the Blackpool Tower. The team are switched on, extremely competent and we’re excited to continue working alongside them to see where the ideas we’ve discussed will take the product next.”. Blackpool Council PO Box 4 Blackpool FY1 1NA. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers. This includes all aspects of our network such as punctuality, reliability, vehicle cleanliness, branding and staff training. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. Its technology portfolio spans apps, web, wearables, data management and a great deal more besides – everything a public transport company needs to be successful in today’s multimedia digital world. Drop us a line to find out more about how we can help. Write to us. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.”. “Passenger has enabled us to offer more flexibility in our ticketing options, which means we can better meet the needs of our customers’ travel patterns,” says Grindey. coronavirus COVID-19 will have no impact on fleet renewal, says James Keeping a modern fleet at Blackpool Transport. Your Name. Official page for Blackpool Transport. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the, 65 Seamoor Road, Bournemouth, Dorset, BH4 9AE. 25th February 2019 Find out more about cookies. As Head of Tramway for Blackpool Transport Services I am responsible for current tram operations and the future development of Blackpool’s iconic and award-winning light rail network. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the Innovation Days. Customer Service. Designed by Elegant Themes | Powered by WordPress, By continuing to enjoy our content, you agree to the use of cookies on our site. The average Blackpool Transport salary ranges from approximately £17,154 per year for Cleaner to £25,635 per year for Fitter. Customer Charter As Blackpool’s major transport provider, our aim is to continually improve the standard of our service. Blackpool Transport Services Limited are a local provider of bus and tram services in the North West of England, proudly serving the Fylde Coast for over 130 years. Our new buses have leather seats, Wi-Fi and USB ports so you can sit in comfort whilst charging your phone. Apply to Customer Service jobs now hiring in Blackpool on Indeed.co.uk, the world's largest job site. Customer Info www.blackpooltransport.com BlackpoolTransportServices BPL_Transport C1171 1-17 Blackpool ÇTransport disability BC confident Blackpool Transport Services Customer Experience Policy At Blackpool Transport our mission is simple. Centenary Trams 5. Passenger’s Blackpool Transport website and app are invaluable in that regard.”, One of Blackpool Transport’s sleek Palladium Buses en route, “Through the use of Passenger services like mobile ticketing and journey planning we’re able to position our services right in the hand of the user when they need them most. In person. We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers. “In 2019, we hope to achieve what no other UK bus operators has achieved before,” says Grindey. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. Brush Railcoaches 6. We know some of you have spotted new boxes on board our buses over the last few weeks and some of you may have seen our festive hints Retail and travel information microservices for large operators with in-house digital capability. Jubilee Trams 4. “The Passenger team is the perfect partner to engage on this project with,” he continues. Blackpool Heritage Tram Tours. So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way: Search our website 1. That ability to share ideas has been key in shaping what Passenger is and what it can be. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards Since Blackpool’s inception, multiple roads and railways have been built to ferry in the flocks of holiday-makers to the town’s many attractions. This includes all aspects of our network such as punctuality, reliability, vehicle cleanliness, branding and staff training. Passenger’s Blackpool Transport website and app are invaluable in that regard.”, “Through the use of Passenger services like mobile ticketing and journey planning we’re able to position our services right in the hand of the user when they need them most. , but we also need to make sure that we’re modernising for the needs of the industry today. Blackpool Transport Rigby Road Blackpool Lancashire FY1 5DD. coronavirus COVID-19 will have no impact on fleet renewal, says James Keeping a modern fleet at Blackpool Transport. 425 were here. Related Pages See All. Blackpool Transport Services Limited Conditions of Travel 1. Customer Support About Us Show Search Bar; ... Email us [email protected] Fax. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”, “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. But it wasn’t just the draw of the attractions themselves that made Blackpool a success – it was the convenience of getting to them. 8 books you MUST have on your bookshelf if you love transport and design. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. 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In 2019 we plan to integrate much of this work into our mobile app to create a UK first. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. The Customer First office on Corporation Street is closed until further notice. Live Buses is another feature, more recently implemented for the Blackpool Transport team, that the operator was very eager to bring to its customers. You must wear a face-covering onboard public transport unless exempt. We anticipate, “The Passenger team is the perfect partner to engage on this project with,” he continues. Blackpool Transport Services Ltd. ... Our Customer Experience a... nd Social Media teams will be back on Tuesday to help with any queries you might have. Blackpool Heritage Tram Tours. Like to be prepared? Customer Charter As Blackpool’s major transport provider, our aim is to continually improve the standard of our service. This dedication to inclusion extends from the physical design of buses and trams themselves to the UI and ease-of-use of Passenger’s digital products. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. discoverpassenger.com uses cookies to make the site simpler. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. ... Service 4 Diversion - Stanley School Your email address will not be published. “The Passenger team is the perfect partner to engage on this project with,” he continues. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. We strive to offer a great experience for our customers, staff and wider communities by providing a reliable and frequent network of bus and tram services across the Fylde Coast. Satisfaction scores for cleanliness on the bus (86%), comfort of seating (84%) and personal security (88%) are all significantly better than previous years. Lost Property If you have lost something whilst using our services, get in touch and we'll do … At Blackpool Transport we want to deliver exceptional transport services to all our customers, our team, our partners and stakeholders which is why we are all so passionate about everything we do to deliver the best journey experience for everyone. Passenger provides an integrated digital experience for bus operators and their passengers. “Our relationship with Passenger has allowed us to achieve this. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. We’ll miss you (sort of), BA confirms Negus will complete its heritage 747 quartet. Blackpool Transport Services Ltd Today at 11:30 AM From Sunday 03 January, we will be trialling some changes to our ser ... vice 3 for 4 weeks as we introduce longer buses with more capacity to the route. Customer Service Jobs in Blackpool - January 2021 | … “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the, Web Content Accessibility Guidelines (WCAG) 2.0, for the text sizes, colours and contrast ratios featured in its products,” says Grindey. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. Blackpool Transport Services Ltd. is a bus and tram operator running within the boroughs of Blackpool and Fylde and into the surrounding area, including Fleetwood, Lytham St Annes, Poulton-le-Fylde, Cleveleys and now Preston with the introduction of the 74 and 75.It is owned by Blackpool Borough Council. We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. Your email address will not be published. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. “Passenger has played a big role in keeping us contemporary, with its robust digital product offering that also aligns with Blackpool Transport’s commitment of accessibility and inclusivity to all. “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. But it wasn’t just the draw of the attractions themselves that made Blackpool a success – it was the convenience of getting to them. “Our efforts in delivering mental health awareness training to our team of 600 staff is something we are particularly proud of”, says Grindey. “We must find ways to communicate with the customer via their preferred means, often in real time. A one-way-fits all solution simply wouldn’t suffice,” says Grindey. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”. Live Buses is another feature, more recently implemented for the Blackpool Transport team, that the operator was very eager to bring to its customers. Blackpool Transport’s new Palladium buses. With Passenger’s app – and with Passenger Cloud working behind the scenes – the barriers that might traditionally prevent users from getting on the bus, such as not knowing when it’s going to turn up, or how much it’s going to cost, are removed. Your Message. Blackpool Transport’s Tram has routes to popular tourist attractions. Our customers can access relevant bus and travel information in a manner that is understandable and accessible for all.”. Timetables are available from the Blackpool Transport app and website, Blackpool Transport Customer Centre on Market Street or from the Tourist Information Centre at … Blackpool Transport is dedicated to a modernised, transparent network accessible to all. Service 74 diversion due to flooding Due to local flooding Service 74 is having to divert away from Catforth , we are diverting via- Elswick - A585 - A583- Blackpool Rd in both directions until end of service, apologies for inconvenience #travelalert “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the Innovation Days. Note Blackpool Airport (opposite Squires Gate Station) ... Rail Replacement Services. Customer meetings (hosted by Blackpool Transport Customer Panel) and customer surveys are regularly carried out to ensure your satisfaction and we promise to respond to all feedback. For advice and information, please use the contact details listed above. This dedication to inclusion extends from the physical design of buses and trams themselves to the UI and ease-of-use of Passenger’s digital products. Not just the tramway – which now runs for 11 miles and carries some 5.2 million passengers every year – but also the town’s fleet of 130 buses, which cover the Fylde Coast. Purchased in advance at our customer services team allowed us to constantly push the boundaries of what is what. Cookies '' blackpool transport customer services give you the best browsing experience possible one of the features that Blackpool services! Team is the perfect partner to engage on this website are set ``. 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